I am writing to seek assistance with the return process for my recent purchase, as I have encountered several challenges in completing it.
Order Details:
- Order Number: 2870851
- Name: Harman Bhatia
- Email Address: harnoorkaurbhatia@gmail.com
- Shipping/Billing Address:
Hotel Labelle (3rd Floor),
Via Cavour, 310, 00184 Roma RM,
ROMA, ITALIA
I purchased a Dyson Airwrap during my visit to Italy, expecting delivery within 24 hours as advertised. Unfortunately, the order was not delivered before my departure from the country. I initiated a return request and have received a confirmation email but cannot locate the return label necessary to proceed.
The device has been left with a hotel staff member for safekeeping, and I hope to arrange the return process remotely. However, being outside Italy and not fluent in the language has made this quite complicated. I have attempted to contact Dyson via phone and WhatsApp, but I have yet to receive a response.
Questions:
- Could you provide clear instructions on how to proceed with the return, including where I can find the return label?
- Will DHL or another courier service be arranging a pickup, or do I need to organize the shipment to your service center personally?
I would greatly appreciate your guidance and support in resolving this matter promptly. Thank you for your understanding and assistance.
Looking forward to your response.
Best regards,
Harman Bhatia
harnoorkaurbhatia@gmail.com